This Privacy and Cookie Policy explains how Jackson Hill Timber Frames Inc. (“we”, “us”, “our”) collects, uses, discloses and protects personal information on our website and related online services, and how we use cookies and similar technologies. This policy applies to personal information collected from users in Quebec and elsewhere.
About us
Jackson Hill Timber Frames Inc.
1645 Route 117, Val‑David, Quebec, J0T 2N0
Email: contact@jacksonhill.ca
Phone: 450‑226‑0009
Scope and legal framework
We process personal information in accordance with applicable privacy laws, including Quebec’s Act respecting the protection of personal information in the private sector (as amended, including Bill 25) and applicable federal privacy laws where relevant. Where the laws differ, we apply the rule that provides the greatest protection to the individual.
Personal information we collect
We collect personal information necessary for the purposes described below, including:
- Identity and contact information: name, company, mailing address, email, phone number.
- Transaction and service details: project descriptions, quotes, invoices, payment information (limited; see “Payments”).
- Communications: messages, inquiries, support requests, marketing preferences.
- Technical and usage information: IP address, browser and device information, pages visited, referral source, analytics data.
- Other information you voluntarily provide (e.g., attachments, photos, project specifications).
- How we collect information
- Directly from you (forms, emails, phone calls, quotes, contracts).
- Automatically via cookies and similar technologies when you visit our website.
- From third parties with your consent or as legally permitted (e.g., payment processors, service providers, publicly available sources).
- Purposes for collection, use and disclosure We use and disclose personal information for legitimate purposes, including:
- To respond to inquiries, provide services, prepare quotes and fulfill contracts.
- To process payments, billing and order fulfillment (with payment processors).
- To communicate about projects, service updates and administrative matters.
- To send marketing communications where you have consented; you may opt out.
- To improve our website and services, analytics, security and fraud prevention.
- To meet legal, regulatory or contractual obligations, including tax and recordkeeping requirements. We will not use personal information for purposes incompatible with those identified above without further consent.
Legal basis and consent
Where required, we rely on your consent, contract performance, legitimate interests (business operations, security, fraud prevention), or legal obligations as the lawful bases for processing. For marketing and profiling purposes, we obtain explicit consent where required by law.
Retention
We retain personal information only as long as necessary for the purposes described (including any legal or audit retention periods). When information is no longer required, we securely destroy or de‑identify it.
Sharing and third parties
We may disclose personal information to:
- Service providers and partners who perform functions on our behalf (e.g., hosting, analytics, payment processors, legal and accounting).
- Professional advisors and government or law enforcement authorities when required by law.
- A purchaser or successor in connection with a sale, merger or reorganization (with notice). We require third parties to protect personal information and limit their use to authorized purposes.
- International transfers
- Some service providers may process data outside Canada. We take steps (contracts, safeguards) to ensure that transferred personal information receives an adequate level of protection in line with applicable law.
Security
We implement reasonable administrative, technical and physical safeguards to protect personal information against unauthorized access, disclosure, alteration or destruction. No internet system is completely secure; if a breach affecting your personal information occurs, we will take steps required by law, including notifying affected individuals and authorities when applicable.
Your rights (Quebec residents and others)
Subject to exceptions under law, you may:
- Access: request a copy of personal information we hold about you.
- Rectify: request correction of inaccurate or incomplete information.
- Erase: request deletion where permitted by law.
- Restrict or object: request limitation of processing or object to certain processing (including direct marketing).
- Portability: request transfer of your personal information in a structured, commonly used and machine‑readable format where applicable.
- Withdraw consent: withdraw consent for processing you previously gave (future processing only). To exercise your rights, contact us using the details in Section 14. We will respond within the timeframes required by law and may ask for information to verify your identity. We may retain certain information as required by law or for legitimate business reasons.
Complaints and oversight
If you are unsatisfied with our response to a privacy request, you may file a complaint with Quebec’s Commission d’accès à l’information (CAI) or the applicable supervisory authority. Contact information is available on the CAI website.
Cookies and similar technologies
We and third‑party partners use cookies, local storage, pixels and similar technologies to provide and improve the website, analyze usage and serve relevant content and advertising.
Types of cookies we use:
- Strictly necessary: required for site functionality (e.g., session cookies, security). These cannot be turned off via the site.
- Performance and analytics: gather anonymous usage data to improve the site (e.g., Google Analytics).
- Functional: remember choices and preferences (e.g., language).
- Advertising and targeting: personalize and measure ads from third parties.
Cookie control and opt‑out:
- Most browsers allow you to delete or block cookies via settings. Disabling certain cookies may affect site functionality.
- You can opt out of targeted advertising via industry opt‑out tools (e.g., Network Advertising Initiative, Google Ads Settings) and browser-based controls.
- To manage cookies on our site, you may adjust settings through any cookie banner or controls displayed, or contact us.
- Payments and third‑party providersWe do not store full payment card details on our servers. Payment processing is handled by trusted third‑party providers; their privacy policies govern payment data. We use contractual safeguards with payment processors.
Children
Our site is not intended for children under the age of majority. We do not knowingly collect personal information from children. If you believe we have collected such information, contact us and we will delete it where required.
Changes to this policy
We may update this policy from time to time. Material changes will be posted with a new effective date. Continued use of our services after changes indicates acceptance.
Contact
For privacy requests, questions or complaints:
Email: contact@jacksonhill.ca
Phone: 450‑226‑0009
Mail: Jackson Hill Timber Frames Inc., 1645 Route 117, Val‑David, Quebec, J0T 2N0
Enforcement and legal remedies
We strive to resolve privacy concerns quickly. You may also contact Quebec’s Commission d’accès à l’information or other applicable regulatory authorities if you remain unsatisfied.